Technology issues can happen for countless reasons. Did something freeze up? Are you unable to complete an action? Maybe your wifi connection was interrupted. Maybe your device needs to install an update. We're here to help get these issues resolved!
If you experience a technology issues, try the five steps below to ensure your experience with the Modern Teacher platform is as smooth as possible.
Simply refreshing your screen can solve a range of issues, and since it takes just a matter of seconds, it's usually best to try this step first. If your internet connection is down, you'll likely receive an error message confirming this issue, and your next step should be to re-establish an internet connection.
Restarting your device can shut down lots of open programs that may be running in the background of your work, allowing your device to "focus" on the task at hand.
3. Change Internet Browsers
Browser settings can get complicated and can affect a range of your online functionality. Often times, making sure your browser software is up to date can be a solution, but if you don't have time for an update or to dig into browser settings, it can be simplest to switch browsers and see if that solves your tech issue. If you're working in Safari or IE, try Google Chrome or Firefox, or vice versa. If your issue is consistent across multiple browsers, you should continue with steps 4 and 5 below.
4. Try Another Device
This step may not always be an option, but it can be a workaround for tech issues that are isolated to your device. It's possible that your computer is in need of an update that is preventing it from functioning properly, and in this case, using another device may be your best bet.
5. Open a Support Ticket
If the above tips don't solve your problem and you're feeling stuck, we are here to help! Fill out the form at this link to get in touch directly with Modern Teacher's technical team. We can help you troubleshoot and resolve any issue you're experiencing in the Modern Teacher platform. We're also happy to answer any of your platform questions and take feature requests. We're looking forward to hearing from you!